ba993 Privacy Policy
Your personal information is completely safe with us. Here is a full description of how ba993 collects, uses, and protects your information.
Introduction and Scope
This privacy policy applies to all users of the ba993 platform. Please read it carefully.
Introduction
ba993 ("we", "us", or "the platform") provides a safe, trusted, and transparent online gaming service for players in Bangladesh. We place the highest importance on the privacy and data protection of our users.
This privacy policy ("policy") provides a detailed description of the types of personal information we collect when you use the ba993 website ba993.cam and related services ("services"), how that information is used, with whom it is shared, and how it is kept secure.
By using this service, you agree to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services.
This policy applies only to individuals aged 21 or older. We do not knowingly collect personal information from minors.
What Information We Collect
ba993 collects only the information necessary to provide its services.
Personally Identifiable Information
During account registration and use of the service, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and password
- Mobile number
- National ID card or passport details (for identity verification)
- Current address
- Payment information (bKash number, Nagad number, Rocket number, or bank account details)
Automatically Collected Information
When you use the ba993 platform, we may automatically collect the following information:
- IP address and device information
- Browser type and operating system
- Date and time of service use
- Log of which pages were visited
- Information collected from cookies and similar tracking technologies
- Transaction history and gaming activity
Cookies and Tracking Technologies
ba993 uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device. These cookies help us remember your preferences, analyse platform performance, and provide you with a customised experience.
You can disable cookies by changing your browser settings, but this may affect some platform functionality.
How We Use Your Information
We use collected information only for specific and legitimate purposes.
Primary Purposes of Use
Your information is used for the following purposes:
- Creating, managing, and verifying accounts
- Processing financial transactions including deposits and withdrawals
- Managing bonuses, rewards, and promotional offers
- Providing customer support (via 24/7 live chat and email)
- Preventing fraudulent activity and ensuring security
- Fulfilling legal obligations and enforcing responsible gaming policies
- Analysing and improving platform performance
- Personalising the user experience
Using Information for Communication
We may use your email address and mobile number for the following communications:
- Account registration confirmation and important security notifications
- Transaction receipts and financial statements
- Information about promotional offers and bonuses (with your consent)
- Notifications about changes to platform policies or terms
You can opt out of promotional communications at any time. However, account and security-related notifications cannot be withdrawn.
Data Sharing and Third Parties
We never sell your information. Sharing information with third parties is very limited.
Sharing Information with Third Parties
ba993 may share your information with third parties in the following limited circumstances:
- Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and bank transfer providers to complete financial transactions.
- Identity verification services: With trusted verification partners for fraud prevention and compliance with legal obligations.
- Game providers: Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi may log your gaming activity.
- Law enforcement authorities: In response to valid legal claims or government orders.
- Business transfers: In the event of a merger, acquisition, or asset sale, you will be notified in advance.
Outside of these circumstances, we never sell, rent, or transfer your personal information to third parties for commercial purposes.
International Data Transfers
Our servers and third-party service providers may be located in various countries. In such cases, your information may be transferred internationally. We ensure that any international transfer is completed through secure channels and in accordance with industry-standard security protocols.
Data Protection and Security
ba993 uses modern technology to protect your information.
Security Measures
ba993 takes the following technical and administrative measures to keep your personal information secure:
- SSL encryption: All data transmissions are encrypted using SSL/TLS protocols.
- Data encryption: Stored sensitive information is protected using industry-standard encryption.
- Access controls: Strict role-based access controls — only authorised personnel can access information.
- Firewall and intrusion detection: Advanced security measures at the server level.
- Regular security assessments: Periodic security testing to identify potential vulnerabilities.
- Two-factor authentication: An additional layer of security to protect accounts.
While we make every effort to protect your information, no data transmission over the internet is 100% secure. You are also responsible for keeping your password confidential.
Data Retention Period
We retain your personal information for as long as:
- Your account is active or needed to receive the service
- Required to meet legal obligations (generally five to seven years after account closure)
- Required to be kept for legitimate business reasons
After the defined retention period, unnecessary information is securely deleted or anonymised.
Your Rights and Choices
You have control over your own information. ba993 respects your rights.
Your Data Rights
As a user of the ba993 platform, you have the following rights:
- Right of access: You may request to see what information we hold about you.
- Right to rectification: You may request correction of incomplete or inaccurate information.
- Right to erasure: In certain circumstances, you may request deletion of your information (where there is no legal obligation to retain it).
- Right to restrict processing: In some cases, you may request that the processing of your information be restricted.
- Right to data portability: You may request your information in a structured, machine-readable format.
- Right to object: You may object to the use of your information for marketing purposes.
To exercise these rights, contact us by email at: [email protected]
Closing Your Account
You may request to close your ba993 account at any time. After the account is closed:
- Your access to active services will be terminated
- Certain information will be retained for a defined period as required by legal obligations
- Any pending transactions will be processed
For information on responsible gaming, please visit our Responsible Gaming page.
Protection of Minors and Special Considerations
ba993 is firmly committed to responsible gaming and the protection of minors.
Privacy of Minors
ba993 services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from minors.
If we become aware that a person has registered while under the legal age requirement, we will immediately close that account and delete the associated information.
If you suspect that a minor is using our services, please contact us at [email protected].
Sensitive Information
We do not generally collect information in sensitive categories (such as health information, religious beliefs, etc.). However, if within the scope of responsible gaming policies you voluntarily share any information relating to your health or personal circumstances, it will be handled with strict confidentiality and used solely for the purpose of providing you with the necessary support.
Policy Changes and Contact
We may update this policy from time to time. You will always be informed about any changes.
Policy Updates
ba993 reserves the right to periodically review and update this privacy policy. If significant changes are made to the policy, we will:
- Clearly display the date of the update on the website
- Send a notification to registered users via email
- Show a notification while you are using the service
If you continue using the service after the changes, you will be considered to have agreed to the updated privacy policy.
Dispute Resolution
For any disputes or concerns regarding this privacy policy, you are advised to contact us directly in the first instance. We are committed to resolving all complaints promptly and fairly.
You can also visit the following pages to learn more about our privacy policy:
- Terms & Conditions — General terms of service use
- Responsible Gaming — Guidelines for safe gaming
- FAQ — Answers to common questions
Have a privacy question?
Our 24/7 support team is ready to answer any questions you have about data privacy or information security. Get instant help via live chat in Bengali or write to us by email.